Refund policy
RETURN & REFUND POLICY
1. All Sales Final on Opened or Used Products Due to strict quality control, safety regulations, and the risk of product contamination, we cannot accept returns or issue refunds for any opened, used, unsealed, or applied chemicals, oils, greases, or solvents. Once the tamper-evident seal is broken or the product has been applied to any surface, all sales are final.
2. Unopened & Unused Items (14–30 Day Window) We accept returns on unopened, completely unused items in their original, undamaged packaging within [14 / 30] days of delivery.
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Return Shipping: The customer is responsible for paying all return shipping costs.
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Restocking Fee: Returns may be subject to a [10%–15%] restocking fee to cover processing.
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Original Shipping Costs: Original shipping fees are non-refundable.
3. Damaged, Leaking, or Defective Goods Upon Arrival If your order arrives damaged, leaking, or defective:
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You must contact us within 48 hours of carrier delivery.
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Please include your order number and clear photos/videos of the damaged package, leaking bottle, or defect.
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Do not ship leaking or hazardous liquid back to us without explicit written instructions. Upon verification, we will ship a replacement bottle or issue a full refund/store credit for the damaged item.
4. Equipment Performance & Application Claims We do not issue refunds based on personal dissatisfaction, perceived performance differences, or improper application. It is the customer's sole responsibility to select the correct product, grease consistency, or solvent for their specific equipment build and environment.
5. Order Cancellations Orders can only be canceled before they are fulfilled and handed to the shipping carrier. Once a tracking number is generated and in transit, the standard return rules apply.